Your mail is not ours to hold
Most email apps copy your mailbox onto their servers so their features work. GINbox was built the other way round: your mail lives on your device and with your mail provider, and our servers never see it written down.
What we hold
- Your account
- Email address, name, a scrambled version of your password, which plan you are on, and the devices you have signed in from.
- Billing details
- Business name, GSTIN and state, so your invoices are proper tax invoices. Payments are handled by our payment provider — we never see your card or UPI details.
- Your mailbox password
- Kept on your device. We hold an encrypted copy only if you use features that work while the app is closed, such as Send Later, snooze, reminders and notifications. It is unlocked only in memory, never written down in readable form.
- How much AI you used
- A count, so we can apply your plan limits. Not what you asked or what came back.
- Crash reports
- The kind of error and where in our code it happened. Never your mail, your name or your address.
What we never hold
- The contents of your emails
- Subject lines
- Attachments
- Who writes to you or who you write to
- Anything used to train an AI model
When GINbox fetches a message, it passes through our sync service in memory and is never saved or written to a log.
The rest of it, plainly
- Where your data sits
- Account and billing data is held in India. As we open other markets, each customer’s data stays in their own region.
- Senders tracking you
- GINbox removes tracking pixels before you see a message, and loads images through our own proxy so senders never learn your address or location.
- AI features
- Only run when you tap them. The text of that one thread goes to our AI provider for that one request, is not kept, and is never used for training. Everything else stays on your device.
- Getting your data out
- Settings has a Download my data button. It gives you everything we hold, in a readable file.
- Deleting your account
- Settings has a Delete my account button. It takes effect immediately. Your mail is untouched because it was never ours. Tax invoices are kept for the period the law requires.
- If something goes wrong
- We will tell you and the regulator within the time the law allows, in plain language, saying what happened and what to do.
This page explains our approach in everyday words. The full privacy notice and terms are published with the app.